Store Team Leader: Coaching, Ops & Customer Service

Goodwill of North Georgia; United States; On-site; USD 35,000 - 45,000; Full time

Job summary

Goodwill of North Georgia is seeking a Retail Supervisor to oversee store personnel, ensuring operational standards are met during shifts. The role involves opening and closing the store, developing team members, and adhering to safety policies.

Ideal candidates will have a High School Diploma or GED, 2-3 years of retail experience, and excellent communication skills. Additional requirements include forklift certification and proficiency in Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Two to three years of experience in retail.
• Excellent oral and written communication skills in English.
• Certified and licensed to operate a forklift.
• Proficient in Microsoft Office.

Responsibilities

• Supervise all store personnel during shift.
• Open and close the store as key holder.
• Develop, train, coach, and support team members.
• Ensure compliance with agency policies and SOPs.
• Provide customer service and resolve complaints.

Skills

Retail experience

Communication skills

Forklift operation certification

Microsoft Office proficiency

Bilingual ability

Education

High School Diploma or GED

Associates Degree in Retail Management (preferred)

Job description

Goodwill of North Georgia is seeking a Retail Supervisor to oversee store personnel, ensuring operational standards are met during shifts. The role involves opening and closing the store, developing team members, and adhering to safety policies.

Ideal candidates will have a High School Diploma or GED, 2-3 years of retail experience, and excellent communication skills. Additional requirements include forklift certification and proficiency in Microsoft Office.