Store Team Leader: Lead, Coach & Optimize Store Ops

Goodwill Legacy Group; Keystone Manor (IN); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Benefits program

Discounts at Goodwill stores

Paid time off and holidays

Job summary

Goodwill Legacy Group Indianapolis, IN is seeking a Store Team Leader to support the Store Leader and team in achieving the annual operating plan. The role involves making judgments on customer issues, staff development, and store operations to ensure smooth daily performance.

Responsibilities include coaching hourly staff, assisting with recruitment, managing day-to-day tasks, aligning with Goodwill’s Mission, Vision and Values, and overseeing daily sales and donations while maintaining

Qualifications

• Degree and credential requirements: NONE; capability and prior experience valued.
• Supervisory expertise in a service-related industry.
• Coaching and feedback to strengthen knowledge/skill areas.
• Strong communication across oral, written, and digital channels.
• Customer focus and service orientation toward internal and external customers.
• Ethical conduct and confidentiality in procedures.
• Technical knowledge: computers and relevant software.
• Results-oriented with ability to set and reach goals.
• Critical thinking and decision-making skills.

Responsibilities

• Staff management and development: coach, train hourly staff and participate in recruitment.
• Operations: perform day-to-day tasks, seek efficiency, uphold Mission, Vision and Values.
• Financial management: track sales, donations, time and money; monitor performance.

Skills

Staff management

Coaching

Communication skills

Customer focus

Critical thinking

Ethical conduct

Time management

Teamwork

Tools

Computer skills

Internet navigation

Job description

Goodwill Legacy Group Indianapolis, IN is seeking a Store Team Leader to support the Store Leader and team in achieving the annual operating plan. The role involves making judgments on customer issues, staff development, and store operations to ensure smooth daily performance.

Responsibilities include coaching hourly staff, assisting with recruitment, managing day-to-day tasks, aligning with Goodwill’s Mission, Vision and Values, and overseeing daily sales and donations while maintaining