Store Team Leader: Lead, Coach & Optimize Operations

Goodwill of Central & Southern Indiana; Columbus (IN); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Comprehensive health plan

Paid time off and holidays

Daily pay options

Retirement planning options

Job summary

The Goodwill of Central & Southern Indiana is seeking a Store Team Leader in Columbus, IN to support the Store Leader and manage daily operations. You will oversee staff, drive donations, and ensure customer satisfaction while upholding the organization's Mission and Values.

Responsibilities include coaching hourly employees, participating in recruitment, and delivering efficient, compliant store performance across staffing, operations, and financial metrics.

Qualifications

• No degree required; ability to demonstrate capability.
• Supervisory experience in service-related industries.
• Coaching provided to hourly employees.
• Clear oral and written communication skills.
• Strong customer-focused mindset.
• Basic computer and internet navigation skills.
• Results-oriented with goal-driven mindset.
• Strong critical thinking and problem-solving abilities.
• Ethical with adherence to company policies.

Responsibilities

• Staff Management and Development: coach and train hourly employees.
• Participate in hourly associate recruitment and interviewing.
• Identify opportunities for professional development for team members.
• Operations: perform day-to-day tasks and suggest efficiency improvements.
• Represent Goodwill's Mission, Vision, and Values to customers.
• Track and report day-to-day sales, donations, and resources.

Skills

Supervisory Expertise

Coaching

Communication Skills

Customer Focus

Technical Knowledge

Results-Oriented

Critical Thinking

Ethical

Job description

The Goodwill of Central & Southern Indiana is seeking a Store Team Leader in Columbus, IN to support the Store Leader and manage daily operations. You will oversee staff, drive donations, and ensure customer satisfaction while upholding the organization's Mission and Values.

Responsibilities include coaching hourly employees, participating in recruitment, and delivering efficient, compliant store performance across staffing, operations, and financial metrics.