Store Team Leader: Develop Staff & Optimize Operations

Goodwill of Central & Southern Indiana; Indiana; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health plan

Paid time off

Holidays

Disability insurance

Life insurance

Vision & Dental

Mental health support

Daily pay

Store discounts

401k match

Tuition reimbursement

Job summary

Goodwill of Central & Southern Indiana is seeking a Store Team Leader to support the Store Leader and management team in achieving annual operating goals. The role involves customer-focused decision making, staff supervision, and ensuring adherence to Goodwill’s mission at the Indianapolis store.

The position emphasizes coaching hourly associates, contributing to recruiting, and driving smooth day-to-day operations with a focus on donations, sales, and community impact.

Qualifications

• Supervisory Expertise - Oversees the work of others, either directly or indirectly, in a service-related industry (e.g., retail, hospitality, etc.).
• Coaching - Provides timely guidance and effective feedback to help others strengthen knowledge and skills.
• Communication Skills - Articulates thoughts effectively using spoken, written, visual and non-verbal communication, and listening.
• Customer Focus - Delivers excellent service to internal and external customers while understanding needs.
• Technical Knowledge - Familiarity with computers and basic software usage.

Responsibilities

• Provide coaching and training to hourly employees on daily tasks.
• Participate in hourly associate recruitment including pre-screening and interviewing as needed.
• Track day-to-day sales, production goals, and donations.

Skills

Staff supervision

Coaching

Communication skills

Customer focus

Technical knowledge

Results orientation

Critical thinking

Ethical conduct

Industry expertise

Job description

Goodwill of Central & Southern Indiana is seeking a Store Team Leader to support the Store Leader and management team in achieving annual operating goals. The role involves customer-focused decision making, staff supervision, and ensuring adherence to Goodwill’s mission at the Indianapolis store.

The position emphasizes coaching hourly associates, contributing to recruiting, and driving smooth day-to-day operations with a focus on donations, sales, and community impact.