Store Team Leader: Ops, Coaching & Growth

Goodwill of Central and Southern Indiana, Inc.; United States; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health plan

Paid time off and holidays

Sabbatical and leaves

Life, dental and vision insurance

Disability plans

Wellness programs

Discount programs

Job summary

Goodwill of Central and Southern Indiana, Inc. is seeking a Store Team Leader to assist the Store Leader, management team, and staff in achieving store goals. You will make customer-focused decisions, manage operations, and support staff development.

The role requires leading daily tasks, coaching associates, and ensuring alignment with Goodwill’s values, while driving efficiency and responsible resource use at the Indianapolis location.

Qualifications

• Degree and Credential Requirements - NONE! We value capability and learnable skills.
• Supervisory Expertise - Oversees work of others in a service-related industry.
• Coaching - Provides guidance and feedback to strengthen skills.
• Communication Skills - Articulates ideas effectively in various formats.
• Customer Focus - Delivers excellent service to customers and colleagues.
• Technical Knowledge - Basic computer and Internet navigation skills.
• Results-Oriented - Focus on achieving defined goals and targets.
• Critical Thinking - Uses judgment to evaluate solutions and options.
• Ethical - Maintains confidentiality and adheres to company values.

Responsibilities

• Staff Management and Development - Provides coaching to hourly employees on daily tasks.
• Participates in hourly associate recruitment including pre-screening and interviewing.
• Seeks opportunities for professional development for self and others.
• Operations - Completes day-to-day tasks and suggests improvements.
• Represents and communicates Goodwill's Mission, Vision, and Values to customers.
• Financial Management and Reporting - Manages resources effectively (people, time, money).
• Tracks and measures day-to-day sales, production goals, and donations.

Skills

Staff Management

Coaching

Communication

Customer Focus

Technical Knowledge

Results-Oriented

Critical Thinking

Ethical

Team Leadership

Job description

Goodwill of Central and Southern Indiana, Inc. is seeking a Store Team Leader to assist the Store Leader, management team, and staff in achieving store goals. You will make customer-focused decisions, manage operations, and support staff development.

The role requires leading daily tasks, coaching associates, and ensuring alignment with Goodwill’s values, while driving efficiency and responsible resource use at the Indianapolis location.