Retail Team Leader: Lead, Coach & Elevate Service

Primark; Elizabeth (NJ); On-site; USD 37,000 - 40,000; Full time

Job summary

Primark is seeking a Team Leader in the United States to drive sales and deliver outstanding customer experiences by guiding and developing a team of colleagues. You will collaborate with management to support daily store operations, uphold high standards, and foster a positive, engaged work culture.

You will provide direction, coaching, and feedback to ensure excellent service, accurate merchandising, and efficient store execution across all areas.

Qualifications

• Experience leading a team in a high-volume retail environment.
• Strong customer service skills and a customer-first mindset.
• Ability to coach and develop colleagues daily.
• Excellent written and spoken English.

Responsibilities

• Lead and develop store team to achieve sales and service goals.
• Collaborate with store management to run daily operations.
• Coach staff, assign tasks, and monitor performance.
• Maintain store standards: merchandising, stock, and safety.

Skills

Team leadership

Customer service

Communication

Time management

Problem solving

Retail technology

Tools

Cash registers

Self-checkouts

Tablets

Handheld POS devices

Job description

Primark is seeking a Team Leader in the United States to drive sales and deliver outstanding customer experiences by guiding and developing a team of colleagues. You will collaborate with management to support daily store operations, uphold high standards, and foster a positive, engaged work culture.

You will provide direction, coaching, and feedback to ensure excellent service, accurate merchandising, and efficient store execution across all areas.