Store Team Leader – Guest Experience & Ops

Turkey Hill; Milton (Northumberland County); On-site; USD 40,000 - 52,000; Full time

Job summary

Turkey Hill in Milton, PA is seeking an Assistant Manager to support the Store Manager and lead a team in delivering an exceptional guest shopping experience.

You will coach the team on guest service, training, scheduling, merchandising, safety, and cleanliness, ensuring 100% in-stock goals and brand standards. This full‑time role requires 1 year of retail or food experience and a High School diploma or GED; supervisory or leadership experience is preferred.

Qualifications

• Minimum education required is High School diploma or GED.
• Minimum experience: 1 year in retail or food service.
• Preferred: 1–2 years in retail/guest service or restaurant in a leadership role.
• ServSafe / Food Safety certification a plus, but not mandatory.

Responsibilities

• Manage the store team’s guest service behaviors and coach to ensure friendly greetings.
• Support Store Manager in building a strong team through training, scheduling, and engagement.
• Partner with Store Manager to achieve operational excellence and hit sales & controls.
• Maintain store appearance and cleanliness; ensure coffee/food areas meet company standards.
• Monitor stock levels, rotate stock, and maintain 100% in-stock goals.
• Perform other duties as assigned by Store Manager or in their absence.
• Must perform essential functions with or without reasonable accommodations.

Skills

Guest service

Team leadership

Coaching

Communication

Scheduling

Training

Education

High School diploma or GED

Associate’s or Bachelor’s Degree (preferred)

Job description

Turkey Hill in Milton, PA is seeking an Assistant Manager to support the Store Manager and lead a team in delivering an exceptional guest shopping experience.

You will coach the team on guest service, training, scheduling, merchandising, safety, and cleanliness, ensuring 100% in-stock goals and brand standards. This full‑time role requires 1 year of retail or food experience and a High School diploma or GED; supervisory or leadership experience is preferred.