Store Leader | Elevate Customer Experience & Ops

Metro Market; City of Pewaukee (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Growth opportunities

Job summary

Metro Market in Wisconsin is seeking a Store Leader to guide daily store operations and develop a high-performing team. You’ll oversee customer experience, budgeting, and merchandising initiatives while promoting safety and compliance.

The role emphasizes leadership development, cross-department collaboration, and strong communication to meet sales and service goals in a competitive retail environment.

Qualifications

• High school diploma/GED.
• 1 year of experience as department manager, service manager, or in an equivalent role.
• Demonstrated experience leading, coaching, and developing associates to achieve customer service, operational, and business goals in a fast-paced retail environment.
• Demonstrated experience using KPIs, metrics, and data insights to identify opportunities, solve problems, and support business decisions.
• Proven ability to collaborate across departments and influence others to drive store performance.

Responsibilities

• Assist store manager and associates in achieving a favorable customer shopping experience and develop associate interest in customer service/relations to enhance Kroger’s best-in-class reputation.
• Assist Store Manager in leading teams in planning, implementing and executing merchandising/operating initiatives.
• Assist store manager with developing action plans/communications to associates on Associate Insight survey results.
• Work with department heads/store associates to identify store opportunities, develop timely solutions and create action plans to ensure plan implementation.
• Role model/demand a highest level of customer service and solve associate/customer issues/concerns.
• Manage total store operations in store manager’s absence.
• Achieve/exceed weekly, period, and annual sales, wage budgets and profit budgets, as well as other targeted goals (e.g., safety, shrink).
• Drive sales by working with department managers to produce/maximize sales and profits, reduce shrink and improve each store department’s contribution.
• Assist store manager in regular store-level financial performance discussions with associates regarding developing budgets (e.g., sales, shrink, labor expenses, other expenses) and other targeted goals (e.g., safety).
• Analyze/respond to competitive landscape within district/division.
• Demonstrate inclusionary leadership; expect inclusive behavior from associates.
• Utilize coordinators/other field staff to ensure store departments achieve sales/profit goals and ensure implementation/execution of division merchandising plans.
• Promote/support strong relationships with local community organizations in the store's surrounding area.
• Assist in building proactive/productive relationships with union representatives/business agents if store is covered by collective bargaining agreement.
• Communicate necessary information to associates to help them effectively carry out duties.
• Serve as liaison to store/district managers and coordinators on effectiveness of division merchandising/ operational plans/programs.
• Assist store manager in staffing, reducing turnover and increasing retention.
• Provide timely individual/department performance feedback to department heads and associates.
• Assist with labor management and supply costs on a daily basis to meet customer service/financial targets.
• Ensure store compliance and associate knowledge of federal, state, and local laws/enterprise policies.
• Support the Store Leader in driving adoption of current and emerging technology solutions by coaching associates and leaders to effectively utilize tools that enhance operational and business performance.
• Support the Store Leader in building leadership bench strength by developing department leaders, assistants, leads, and emerging talent for future opportunities.
• Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Skills

Customer service

Leadership

Coaching

Data analytics

Communication

Education

High school diploma/GED

Job description

Metro Market in Wisconsin is seeking a Store Leader to guide daily store operations and develop a high-performing team. You’ll oversee customer experience, budgeting, and merchandising initiatives while promoting safety and compliance.

The role emphasizes leadership development, cross-department collaboration, and strong communication to meet sales and service goals in a competitive retail environment.