Store Team Leader: Drive Growth & Customer Experience

Primark Stores Limited; Lake Angelus (MI); On-site; USD 33,000 - 37,000; Full time

Job summary

Primark Stores Limited is seeking a Team Leader in the United States to drive sales and deliver exceptional customer experiences by leading and developing a team of Sales Associates. You will work closely with the store management to support daily operations, merchandising, and stock availability, while creating a fast, friendly, and efficient shopping environment.

The role emphasizes coaching, scheduling, and ensuring high standards of service.

Qualifications

• Ability to lead, motivate, and manage a team effectively to deliver excellent customer service.
• Strong communication skills to interact with customers, colleagues, and management.
• Excellent organizational and time management to prioritize multiple tasks.
• Problem-solving mindset to address store needs and customer issues.
• Comfort with retail tech such as cash registers, tablets, and POS devices.
• Fluent English communication, both written and spoken.

Responsibilities

• Lead and develop a team of Sales Associates to drive sales and customer experience.
• Collaborate with the management team to run daily store operations smoothly.
• Maintain high store standards for presentation, merchandising, and stock levels.
• Provide daily coaching, guidance, and feedback to colleagues.
• Manage opening/closing duties and store duty schedules as needed.
• Address customer inquiries and resolve issues professionally and promptly.
• Coach and recognize team members to maintain engagement and performance.

Skills

Team leadership

Customer service

Organizational skills

Problem solving

Communication

Retail technology

English proficiency

Tools

POS systems

Cash registers

Self-checkouts

Tablets

Handheld POS devices

Job description

Primark Stores Limited is seeking a Team Leader in the United States to drive sales and deliver exceptional customer experiences by leading and developing a team of Sales Associates. You will work closely with the store management to support daily operations, merchandising, and stock availability, while creating a fast, friendly, and efficient shopping environment.

The role emphasizes coaching, scheduling, and ensuring high standards of service.