Store Team Leader - Customer Service & Operations

Central Network Retail Group, LLC (CNRG); Cary (NC); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Employee discount

401k with employer match

Employee Assistance Program

Part-Time benefits include Vision, and

Full-Time benefits include Medical, LT

Job summary

Central Network Retail Group, LLC (CNRG) seeks a Team Leader to oversee all store activities in the absence of salaried management, modeling the company culture and values while delivering aggressive customer service and strong leadership. The role requires expertise in culture, merchandising, shrink control and store operations, with responsibility for supervising associates and driving results.

The Team Leader will develop local market knowledge, manage the floor, train new hires, and ensure

Qualifications

• Must be certified in all areas in the store including but not limited to inside and outside forklifts, DOT, gate, receiving and service desk.
• Strong leadership and problem solving skills with ability to supervise with limited supervision.
• Effective oral and written communication to interact with customers, vendors and associates.

Responsibilities

• Exemplify and ensure CNRG’s Mission and Values remain forefront in daily business and keep associates informed.
• Provide aggressive customer service to exceed customer expectations as part of total store operations.
• Supervise other associates as assigned.
• Motivate and energize the team to maintain enthusiasm and commitment.
• Provide solutions to customer questions and requests.
• Coordinate merchandise orders to align with sales trends and demand.
• Complete cycle counts and reconcile inventory discrepancies.
• Train new associates on product knowledge, selling skills, and customer service.
• Maintain sales floor and stock areas and create attractive displays.
• Ensure safety and address hazards; assist with price changes and store maintenance.
• Certify in all required areas (forklifts, DOT, etc.) and comply with store policies.

Skills

Leadership

Problem solving

Communication

Customer service

Team management

Data analysis

Merchandising

Organizational skills

Safety awareness

Forklift knowledge

Tools

Forklift certification

DOT certification

Receiving and service desk knowledge

Job description

Central Network Retail Group, LLC (CNRG) seeks a Team Leader to oversee all store activities in the absence of salaried management, modeling the company culture and values while delivering aggressive customer service and strong leadership. The role requires expertise in culture, merchandising, shrink control and store operations, with responsibility for supervising associates and driving results.

The Team Leader will develop local market knowledge, manage the floor, train new hires, and ensure