Store Team Leader: Customer Service & Operations Lead

Central Network Retail Group, LLC (CNRG); Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discount

401k with employer match

Employee Assistance Program

Part-Time benefits: Vision, Dental, &c

Full-Time benefits: Medical, LTD/AD&D,

Job summary

Central Network Retail Group, LLC (CNRG) invites a Team Leader to oversee store activities in the absence of management. You will drive customer service, lead associates, and manage merchandising, inventory, and safety programs according to CNRG guidelines.

The role requires proven leadership, effective communication, and the ability to work a flexible schedule, including weekends and holidays. You will develop market insights and mentor team members toward senior roles.

Qualifications

• Leadership and problem-solving skills.
• Clear oral and written communication with customers, vendors and team.
• Flexibility to work weekends, evenings and holidays.

Responsibilities

• Model company culture and values in daily operations.
• Ensure aggressive customer service and exceed customer expectations.
• Supervise associates and coordinate merchandise and store operations.
• Maintain high energy and motivation among staff.
• Train new associates on product knowledge and selling skills.
• Maintain store appearance and safety compliance.
• Coordinate merchandise orders and inventory accuracy.
• Perform price checks and keep shelves stocked.

Skills

Leadership

Communication skills

Problem solving

Team supervision

Time management

Safety awareness

Tools

Forklift certification

DOT certification

Gate certification

Receiving desk training

Service desk training

Job description

Central Network Retail Group, LLC (CNRG) invites a Team Leader to oversee store activities in the absence of management. You will drive customer service, lead associates, and manage merchandising, inventory, and safety programs according to CNRG guidelines.

The role requires proven leadership, effective communication, and the ability to work a flexible schedule, including weekends and holidays. You will develop market insights and mentor team members toward senior roles.