Retail Team Leader: Lead Store Ops & Customer Experience

Central Network Retail Group, LLC (CNRG); Monroeville (AL); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Employee discount

401k

Employee Assistance Program

Part-Time benefits

Full-Time benefits

Job summary

Central Network Retail Group, LLC (CNRG) seeks a Team Leader to oversee store activities in the absence of management and drive customer service excellence. The role emphasizes leadership, merchandising, and operational integrity to meet budgeted goals.

Responsibilities include supervising associates, maintaining store appearance, coordinating orders, and training new staff while upholding CNRG’s Mission and Values.

Qualifications

• Demonstrated leadership and problem-solving skills.
• Excellent oral and written communication to interact with customers and staff.
• Ability to supervise associates and manage in the absence of management.
• Strong focus on customer service and store operations.
• Familiarity with merchandising, shrink control, and inventory procedures.

Responsibilities

• Lead store activities in absence of salaried management.
• Ensure Mission and Values are followed across all associates.
• Coordinate merchandise orders to match sales trends and demand.
• Perform cycle counts and reconcile inventory discrepancies.
• Train new associates on product knowledge and customer service.

Skills

Leadership

Customer service

Supervising

Merchandising

Operations

Tools

Forklift certification

DOT certification

Job description

Central Network Retail Group, LLC (CNRG) seeks a Team Leader to oversee store activities in the absence of management and drive customer service excellence. The role emphasizes leadership, merchandising, and operational integrity to meet budgeted goals.

Responsibilities include supervising associates, maintaining store appearance, coordinating orders, and training new staff while upholding CNRG’s Mission and Values.