Store Team Leader: Customer Experience & Ops

Lids; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plan

Paid Time Off

Employee discount and perks

Career development opportunities

Early Wage Access options

Monthly bonus potential

Job summary

Lids Sports Group is seeking an Assistant Store Manager in San Francisco to lead daily store operations, drive sales initiatives, and deliver exceptional customer service. The role emphasizes supervising staff, training through LIDS programs, and maintaining a fun, productive environment that aligns with company policies and brand standards.

You will oversee scheduling, staff performance, loss prevention, and opening/closing duties while ensuring excellent customer experiences and adherence to

Qualifications

• Ability to drive sales and minimize loss.
• Strong interpersonal communication skills.
• Ability to work unsupervised.

Responsibilities

• Act as Manager on duty for scheduling issues and customer complaints.
• Lead store associates through training programs and goal setting.
• Discipline through verbal and written warnings when needed.
• Create a respectful, inclusive team environment aligned with Brand Standards.
• Schedule and staff the store, including coverage for peaks.
• Recruit and train store personnel on operations and procedures.
• Ensure compliance with policies, protect inventory and funds.
• Open and close the store following standard procedures.

Skills

Sales leadership

Customer service

Loss prevention

Team supervision

Job description

Lids Sports Group is seeking an Assistant Store Manager in San Francisco to lead daily store operations, drive sales initiatives, and deliver exceptional customer service. The role emphasizes supervising staff, training through LIDS programs, and maintaining a fun, productive environment that aligns with company policies and brand standards.

You will oversee scheduling, staff performance, loss prevention, and opening/closing duties while ensuring excellent customer experiences and adherence to