Store Team Leader: Coaching, Operations & Service

Goodwill of North Georgia; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill of North Georgia in Fayetteville, GA is seeking a store supervisor to oversee daily operations, train staff, and lead a team of associates. You will greet donors and customers, ensure service standards, and maintain store appearance.

The role requires forklift certification, MS Office proficiency, and strong English communication. The position may involve transfers between Goodwill stores within the territory as needed and requires flexibility to work various days.

Qualifications

• High School Diploma or GED required.
• Associates Degree or completion of related retail management coursework preferred.
• Excellent oral and written communication skills in English; strong interpersonal skills; bilingual a plus.
• Must be certified and licensed to operate a forklift.
• Proficient in Microsoft Office.

Responsibilities

• Supervise all store personnel during assigned shift to ensure standards are met.
• Open and/or close the store as key holder/team leader on duty.
• Develop, train and coach team members for career growth within the organization.
• Greet and assist donors/customers; provide excellent customer service and efficiency.
• Resolve complaints and communicate issues to management.
• Maintain proficiency for tasks in all workstations and ensure store appearance meets standards.
• Transfer to other Goodwill of North Georgia stores within the territory as needed.
• Perform other duties as assigned by management.

Skills

Communication

Interpersonal skills

Bilingual

Microsoft Office

Forklift certified

Transportation

Education

High School Diploma or GED

Associates Degree / retail management coursework

Tools

Forklift certification

Microsoft Office

Job description

Goodwill of North Georgia in Fayetteville, GA is seeking a store supervisor to oversee daily operations, train staff, and lead a team of associates. You will greet donors and customers, ensure service standards, and maintain store appearance.

The role requires forklift certification, MS Office proficiency, and strong English communication. The position may involve transfers between Goodwill stores within the territory as needed and requires flexibility to work various days.