Store Team Lead – Service & Sales Champion

Total Wine & More; Raleigh (NC); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k)

Pet insurance

Paid parental leave

Career development & product training

Job summary

Total Wine & More in Raleigh area is seeking a Supervisors to support management in growing our brand and delivering best-in-class service. You will help build a sales and service culture, supervise team members, and ensure compliant store operations.

You will oversee front-end operations, coaching peers, and driving performance while maintaining a welcoming, knowledgeable store atmosphere. The role includes flexible scheduling, strong product knowledge, and ongoing training opportunities.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year supervisory in retail.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory software.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.

Skills

Interpersonal skills

Team leadership

Customer service

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Raleigh area is seeking a Supervisors to support management in growing our brand and delivering best-in-class service. You will help build a sales and service culture, supervise team members, and ensure compliant store operations.

You will oversee front-end operations, coaching peers, and driving performance while maintaining a welcoming, knowledgeable store atmosphere. The role includes flexible scheduling, strong product knowledge, and ongoing training opportunities.