Store Team Lead - Sales, Service & Growth

Staples; Cleveland (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full-time hours

Paid time off

Career development program

Weekly pay

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Associate discounts

Retail discounts

Job summary

Staples is seeking an Assistant Manager in Cleveland, OH to drive sales and customer engagement while preparing the store for business. You will lead a team, build customer relationships, and deliver total solutions to meet customer needs.

This full-time role emphasizes leadership, collaboration, and a positive store culture. The position requires coaching and developing staff to achieve sales goals, manage operational tasks alongside the GM, and ensure a strong store experience with effective

Qualifications

• 2+ years managing a sales team in a retail or services industry.
• Experience coaching a team in a customer-centric environment.
• Ability to engage customers and understand their needs.
• Strong communication, organization, and planning skills.
• Ability to analyze results and drive growth and improvements.
• Handle conflict constructively and maintain honesty/integrity.

Responsibilities

• Provide strong leadership in community, customer service, sales, and team development.
• Develop a high-performing team focused on delivering an exceptional store experience.
• Coach, train, and role-play to improve performance and coaching.
• Attain sales and services goals, profit margin and store operations.
• Direct merchandising opportunities and delegate operational tasks with the GM.
• Share responsibility for total store operations and cost control as Floor Leader.
• Champion Staples initiatives and adapt to changing responsibilities.

Skills

People leadership

Coaching

Customer engagement

Communication

Planning & organization

Adaptability

Sales performance

Job description

Staples is seeking an Assistant Manager in Cleveland, OH to drive sales and customer engagement while preparing the store for business. You will lead a team, build customer relationships, and deliver total solutions to meet customer needs.

This full-time role emphasizes leadership, collaboration, and a positive store culture. The position requires coaching and developing staff to achieve sales goals, manage operational tasks alongside the GM, and ensure a strong store experience with effective