Store Team Lead: Sales, Service & Growth

totalwine; Charlotte (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans

401(k)

Job summary

Total Wine & More is seeking a Supervisor to support store operations and help grow our distinctive world of adult beverages and more for customers. You will report to the store management team and help deliver best-in-class service while driving sales and compliance.

You will supervise team members, coach peers, and ensure a welcoming atmosphere. A high school diploma and 1+ year supervisory retail experience are preferred. Ability to work evenings/weekends and lift up to 50 lbs is required.

Qualifications

• 1-3 years of experience, 1+ year in a supervisory role within a retail setting
• Strong interpersonal skills and a team player mindset
• Experience resolving customer issues and coaching peers
• Familiarity with point-of-sale systems and inventory management software

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned

Skills

Supervisor experience

Retail experience

Customer service

Coaching peers

Education

High school diploma

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking a Supervisor to support store operations and help grow our distinctive world of adult beverages and more for customers. You will report to the store management team and help deliver best-in-class service while driving sales and compliance.

You will supervise team members, coach peers, and ensure a welcoming atmosphere. A high school diploma and 1+ year supervisory retail experience are preferred. Ability to work evenings/weekends and lift up to 50 lbs is required.