Store Team Lead: Customer Experience & Ops

Rack Room Shoes; Morehead City (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Rack Room Shoes in Morehead City, NC is seeking a Team Lead to supervise daily store operations, guide staff, and ensure 100% policy compliance under the Store Manager. You will drive sales, service, and operational excellence, handle training, scheduling, and loss prevention, and step in during Manager's absence.

This role may be full- or part-time; on-site position with a focus on customer experience and team development within a fast-paced retail environment.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure safety of employees and customers.
• Lead training and development of staff.
• Oversee store operations in absence of managers.
• Maintain customer experience and service standards.
• Manage POS transactions, discounts, refunds, and loyalty.
• Control inventory including shipping/receiving and pricing.
• Support payroll scheduling and time/attendance.

Skills

Leadership

Communication

Organization

Job description

Rack Room Shoes in Morehead City, NC is seeking a Team Lead to supervise daily store operations, guide staff, and ensure 100% policy compliance under the Store Manager. You will drive sales, service, and operational excellence, handle training, scheduling, and loss prevention, and step in during Manager's absence.

This role may be full- or part-time; on-site position with a focus on customer experience and team development within a fast-paced retail environment.