Store Operations Lead - Elevate Customer Experience

Gap; Oregon (WI); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Employee stock purchase

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

Gap is looking for team members to support store leadership, deliver a best-in-class customer experience, and role model selling behaviors on the sales floor. You will focus on tasks, productivity, and collaboration with colleagues to achieve daily goals.

As part of Gap, you will help educate customers about loyalty programs, support during non-peak hours, and ensure tasks are completed efficiently while maintaining a positive environment for customers and teammates.

Qualifications

• Customer-focused mindset and friendly demeanor.
• Strong communication and teamwork.
• Able to lift up to 30 pounds and stand for long periods.

Responsibilities

• Treat all customers and employees with respect and contribute to a positive work environment.
• Educate customers about our loyalty programs.
• Develop expertise in brand selling behaviors with every customer.
• Support sales leader during non-peak hours with the customer as the focus.
• Collaborate with the store leadership team to complete tasks efficiently.
• Build and share product lifecycle expertise.
• Assist with opening/closing checklists as needed.
• Leverage omni-channel to deliver a seamless customer experience.
• Ensure compliance standards are met.

Job description

Gap is looking for team members to support store leadership, deliver a best-in-class customer experience, and role model selling behaviors on the sales floor. You will focus on tasks, productivity, and collaboration with colleagues to achieve daily goals.

As part of Gap, you will help educate customers about loyalty programs, support during non-peak hours, and ensure tasks are completed efficiently while maintaining a positive environment for customers and teammates.