Retail Team Lead: Elevate the Customer Experience

Gap; Braintree (MA); On-site; USD 22,041 - 27,552; Part time

Benefits offered by this job

Merchandise discount

Paid Time Off ( PTO)

Volunteer hours (on the clock)

401(k) with company match

Employee stock purchase plan

Medical, dental, vision and life

Job summary

Gap is seeking individuals to join our store leadership team in a role that supports the leadership and drives a best-in-class customer experience. You will focus on leading processes, executing tasks, and maintaining productivity to achieve goals while demonstrating Gap Inc’s core values.

As part of our team, you’ll educate customers about loyalty programs, role model selling behaviors, and collaborate with colleagues to deliver exceptional service across all store operations.

Qualifications

• embodiesGapInc’s purpose, mission, vision, values and behaviors.
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals.
• Demonstrate interest and initiative towards continuous improvement and growth.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Job description

Gap is seeking individuals to join our store leadership team in a role that supports the leadership and drives a best-in-class customer experience. You will focus on leading processes, executing tasks, and maintaining productivity to achieve goals while demonstrating Gap Inc’s core values.

As part of our team, you’ll educate customers about loyalty programs, role model selling behaviors, and collaborate with colleagues to deliver exceptional service across all store operations.