Retail Team Lead - Elevate Customer Experience

Gap; Newport Beach (CA); On-site; USD 23,419 - 28,929; Part time

Job summary

Gap Inc. in Newport Beach, CA is seeking a team member to support the store leadership by performing assigned tasks and modeling brand selling behaviors to deliver an exceptional customer experience.

You will promote loyalty programs, assist during non-peak hours with a customer-first focus, and collaborate across teams to complete tasks on time while leveraging omni‑channel tools and ensuring compliance.

Qualifications

• Retail or customer service experience preferred.
• Willing to work flexible schedule including evenings, holidays and weekends.
• Ability to lift up to 30 pounds and move around the store, stockroom and office.
• Comfort with using technology to engage with customers and team.

Responsibilities

• Assist store leadership with executing tasks and maintaining productivity.
• Model Gap selling behaviors to deliver an exceptional customer experience.
• Promote loyalty programs and educate customers.
• Support sales leader during non-peak hours with the customer as the priority.
• Collaborate with employees to ensure tasks are completed in a timely and efficient manner.
• Leverage omni‑channel to deliver a frictionless customer experience.
• Ensure compliance standards are met.

Skills

Customer service

Communication

Adaptability

Team collaboration

Attention to detail

Job description

Gap Inc. in Newport Beach, CA is seeking a team member to support the store leadership by performing assigned tasks and modeling brand selling behaviors to deliver an exceptional customer experience.

You will promote loyalty programs, assist during non-peak hours with a customer-first focus, and collaborate across teams to complete tasks on time while leveraging omni‑channel tools and ensuring compliance.