Retail Team Lead - Elevate Customer Experience

Gap; Dallas (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Merchandise discount: 50%

Competitive PTO

401(k) with company matching

Employee stock purchase plan

Job summary

Gap is seeking a store associate to support the leadership team by performing functional tasks and_ROLE role modeling to drive selling behaviors and deliver a best-in-class customer experience. You will focus on leading processes, executing tasks, and maintaining productivity to meet goals in collaboration with your leadership team.

You will develop expertise in the product lifecycle, promote loyalty programs, and work flexible hours including evenings and weekends to support store needs and

Qualifications

• Embody GapInc’s Purpose, Mission, Vision and Values.
• Provides clear and direct communication of expectations.
• Able to maneuver around the sales floor and lift up to 30 pounds.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Clear communication

Technology literacy

Flexibility

Team collaboration

Job description

Gap is seeking a store associate to support the leadership team by performing functional tasks and_ROLE role modeling to drive selling behaviors and deliver a best-in-class customer experience. You will focus on leading processes, executing tasks, and maintaining productivity to meet goals in collaboration with your leadership team.

You will develop expertise in the product lifecycle, promote loyalty programs, and work flexible hours including evenings and weekends to support store needs and