Store Team Lead – Customer-First Retail Manager

Shoe Carnival, Inc.; Champaign (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Shoe Carnival, Inc. in Champaign, IL is seeking an Assistant Store Manager to oversee daily store operations and support a customer-first shopping experience. This full-time role requires acting as a key holder and leading by example to drive sales and service excellence.

You will lead the team, train associates, manage tasks, and support visual merchandising while ensuring loss prevention practices and accurate cash handling. A dynamic, positive attitude is essential for success.

Qualifications

• 2+ years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to complete Key Carrier Certification within 60 days.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Customer service

Communication

Retail experience

Key holder

Flexibility

Job description

Shoe Carnival, Inc. in Champaign, IL is seeking an Assistant Store Manager to oversee daily store operations and support a customer-first shopping experience. This full-time role requires acting as a key holder and leading by example to drive sales and service excellence.

You will lead the team, train associates, manage tasks, and support visual merchandising while ensuring loss prevention practices and accurate cash handling. A dynamic, positive attitude is essential for success.