Retail Team Lead — Assistant Store Manager

Shoe Carnival, Inc.; Indianapolis (IN); On-site; USD 42,000 - 55,000; Full time

Job summary

Shoe Carnival, Inc. in Indianapolis, IN is seeking an Assistant Store Manager to help oversee daily operations, coach the team, and deliver a fun, customer-first shopping environment.

This full-time role focuses on hands-on leadership as a key holder, supporting the General Manager in achieving sales goals and ensuring excellent service.

You will model reliable, flexible scheduling, guide associates on standards, and grow with opportunities to advance into store leadership.

Qualifications

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.
• Strong communication and leadership skills.
• Great customer service and a positive attitude.
• At least 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to complete Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.
• At least 18 years of age due to keyholder responsibilities.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Communication skills

Leadership

Customer service

Retail experience

Supervisory experience

Key Carrier Certification

Flexible schedule

Age 18+

Job description

Shoe Carnival, Inc. in Indianapolis, IN is seeking an Assistant Store Manager to help oversee daily operations, coach the team, and deliver a fun, customer-first shopping environment.

This full-time role focuses on hands-on leadership as a key holder, supporting the General Manager in achieving sales goals and ensuring excellent service.

You will model reliable, flexible scheduling, guide associates on standards, and grow with opportunities to advance into store leadership.