Assistant Store Manager - Keyholder & Leadership

Shoe Carnival, Inc.; Edwardsville (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

Shoe Carnival, Inc. is seeking an energetic Assistant Store Manager to help oversee daily store operations in Edwardsville, IL. This full-time role acts as a key holder, leading by example and driving a fun, customer-first environment for the team.

You will open/close the store, support the General Manager in meeting sales goals, and supervise staff while maintaining strong customer service, merchandising, and loss-prevention practices. Training and leadership growth are central to this role.

Qualifications

• 2+ years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must complete Key Carrier Certification within 60 days.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Customer service

Communication

Supervisory experience

Job description

Shoe Carnival, Inc. is seeking an energetic Assistant Store Manager to help oversee daily store operations in Edwardsville, IL. This full-time role acts as a key holder, leading by example and driving a fun, customer-first environment for the team.

You will open/close the store, support the General Manager in meeting sales goals, and supervise staff while maintaining strong customer service, merchandising, and loss-prevention practices. Training and leadership growth are central to this role.