Store Leader: Customer Experience & Operations

Shoe Carnival, Inc.; Plainfield (IN); On-site; USD 40,000 - 52,000; Full time

Job summary

Shoe Carnival, Inc. in Plainfield, IN is hiring an Assistant Store Manager to oversee daily store operations, act as a key holder, and support the General Manager in reaching sales goals.

You will lead customer service efforts, train associates on processes, delegate tasks, and assist with visual merchandising while promoting loss prevention.

This full-time role offers hands-on leadership training in a team-focused environment.

Qualifications

• At least 2 years of retail or customer service experience.
• Strong communication and leadership skills.
• Must be 18+ and able to obtain Key Carrier Certification within 60 days.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Customer Service

Supervisory Experience

Key Carrier Certification

Flexible Availability

Communication

Job description

Shoe Carnival, Inc. in Plainfield, IN is hiring an Assistant Store Manager to oversee daily store operations, act as a key holder, and support the General Manager in reaching sales goals.

You will lead customer service efforts, train associates on processes, delegate tasks, and assist with visual merchandising while promoting loss prevention.

This full-time role offers hands-on leadership training in a team-focused environment.