Store Team Leader: Customer Focus & Coaching

Goose Creek Distribution Inc; Hurlock (MD); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

Appone is seeking a Shift Leader to support the Management Team and help meet corporate performance goals, including training hourly associates. The role emphasizes customer service, supervisory duties, and adherence to store policies.

Responsibilities include supervising daily tasks, coaching staff, ensuring regulatory compliance, safety, and store standards. Candidates should demonstrate leadership, reliability, and a drive to improve both store and personal performance.

Formación

• Positive commitment to customer service.
• Be a leader in following all Company policies and procedures.
• Provides motivation and learning opportunities for fellow associates.
• Assists with effectively implementing solutions to store challenges.
• Displays outstanding work ethics in honesty, efficiency, professionalism and dependability.
• Displays punctuality and a neat appearance.

Responsabilidades

• Ensures a pleasant experience for all customers, responds to customer complaints or inquiries.
• Assists with supervising the day-to-day task assignment and performance of associates.
• Assists with the management of all matters relating to associates - training and coaching.
• Assists with planning, preparing and coordinating daily assignments and activities of associates.
• Adheres to all city, county, and state regulations including verifying age with a valid I.D. for any age restricted sales.
• Ensures execution of established safety, security, quality, and store operations policies, procedures and practices.
• Maintains a clean well stocked store appearance at all times.
• Ensures profitability.
• All situations must be avoided that may create a conflict of interest including outside employment in a similar business.
• All duties must be performed in a manner that is free from unlawful harassment.
• The Shift Leader will be able and willing to perform all duties of a typical store associate.

Conocimientos

Customer service

Leadership

Training

Problem solving

Communication

Descripción del empleo

Appone is seeking a Shift Leader to support the Management Team and help meet corporate performance goals, including training hourly associates. The role emphasizes customer service, supervisory duties, and adherence to store policies.

Responsibilities include supervising daily tasks, coaching staff, ensuring regulatory compliance, safety, and store standards. Candidates should demonstrate leadership, reliability, and a drive to improve both store and personal performance.