Store Team Lead — Customer Experience & Ops

Renew Cannabis Co.; York (York County); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay and Benefits

401(K) Retirement Plan

Career Growth Opportunities

Generous PTO and Parental Leave

Life/ Disability Insurance

Community Involvement

Product Discounts

Job summary

Curaleaf is opening a new store in York, PA and seeks a Lead Store Associate to deliver exceptional customer experiences while guiding a team. You’ll represent the brand, uphold compliance, and maintain a welcoming, high-performing retail environment.

The role requires 21+ years, a high school diploma or GED, 1 year of sales experience, POS familiarity, and at least 6 months of leadership in retail. Shifts include evenings, weekends, and holidays, with starting pay of $18.50 per hour plus tips.

Qualifications

• 21+ years of age or older.
• High School Diploma or GED required.
• 1 year of customer-facing or sales experience.
• 1 year of POS system usage and cash handling experience.
• 6+ months of leadership experience in retail.Solid understanding of SOPs, safety, and loss prevention.

Responsibilities

• Lead by example to create a welcoming environment and coach your team to deliver exceptional service.
• Empower associates with personalized product recommendations and guidance.
• Drive consultative selling and upsell while delivering accurate product education.
• Guide the team in enrolling guests in our rewards program and capturing customer insights.
• Manage opening/closing duties, cash reconciliation, and inventory integrity.
• Provide real-time coaching and support to drive performance and maintain compliance.

Skills

Customer service

Leadership

Retail experience

POS systems

Cash handling

Team coaching

Conflict resolution

Communication

Flexible schedule

Attention to detail

Education

High School Diploma or GED

Tools

POS software

Inventory systems

Job description

Curaleaf is opening a new store in York, PA and seeks a Lead Store Associate to deliver exceptional customer experiences while guiding a team. You’ll represent the brand, uphold compliance, and maintain a welcoming, high-performing retail environment.

The role requires 21+ years, a high school diploma or GED, 1 year of sales experience, POS familiarity, and at least 6 months of leadership in retail. Shifts include evenings, weekends, and holidays, with starting pay of $18.50 per hour plus tips.