Store Lead & Customer Experience Coach

Curaleaf; Erie (Erie County); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Career Growth Opportunities

Competitive Pay and Benefits

Generous PTO and Parental Leave

401(k) Retirement Plan

Life/Disability Insurance

Community Involvement

Referral Bonuses

Job summary

Curaleaf is hiring a Lead Store Associate at our Erie, PA location. You will lead a store team to deliver exceptional guest experiences, coach staff on product knowledge and consultative selling, and ensure accurate POS transactions and inventory control.

The role demands 21+ years of age, strong leadership, and the ability to work a flexible schedule including evenings and weekends. Join a fast-paced, compliant retail environment focused on customer satisfaction and safety.

Qualifications

• Must be 21+ years of age.
• High School Diploma or GED certificate.
• 1 year of experience in a customer-facing or sales environment.
• 1 year of experience using POS systems and cash handling.
• 6 months of leadership experience in retail.
• 6 months in store operations including opening/closing and cash reconciliation.
• 6 months of experience as a Store Associate with proven performance.
• Strong leadership and team-building abilities.

Responsibilities

• Lead by example to create a warm, welcoming environment and coach your team to deliver exceptional service with every interaction.
• Empower associates to build meaningful customer relationships through personalized product recommendations and expert guidance.
• Drive consultative selling on the floor with open-ended questions and active listening.
• Promote loyalty by enrolling guests in rewards programs and capturing customer insights.
• Resolve customer concerns with empathy and professionalism to build trust.
• Maintain a clean, organized store and ensure compliance with SOPs and safety protocols.
• Oversee opening/closing duties, cash reconciliation, and accurate POS profiles.
• Lead inventory counts and participate in overnight audits.

Skills

Customer service

Leadership

POS experience

Cash handling

Team coaching

Multi-tasking

Time management

De-escalation

Problem solving

Communication

Attention to detail

Education

High School Diploma or GED

Tools

POS systems

Job description

Curaleaf is hiring a Lead Store Associate at our Erie, PA location. You will lead a store team to deliver exceptional guest experiences, coach staff on product knowledge and consultative selling, and ensure accurate POS transactions and inventory control.

The role demands 21+ years of age, strong leadership, and the ability to work a flexible schedule including evenings and weekends. Join a fast-paced, compliant retail environment focused on customer satisfaction and safety.