Store Team Lead — Customer Experience & Operations

O'Reilly Auto Parts; McAllen (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions

Health Insurance

Tuition Educational Assistance

Career Growth

Job summary

O'Reilly Auto Parts in McAllen, TX is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role may lead the store during the Store Manager’s absence and on opposing shifts, guiding the team to deliver outstanding service.

Bilingual candidates are encouraged to apply; responsibilities include staffing, coaching, interviews, and ensuring policy compliance and customer satisfaction across all channels.

Qualifications

• Must have strong customer service and leadership abilities.
• Experience coaching and mentoring team members.
• Ability to work with management on staffing and training.

Responsibilities

• Lead store team to deliver exceptional customer service.
• Supervise showroom customer service levels and programs.
• Assist in hiring, interviews, and training readiness.
• Ensure daily store operations and policy compliance.
• Manage opening/closing duties and cash handling.

Skills

Customer service

Team leadership

Bilingual (Spanish desirable)

Education

Sales Specialist Training Certification

Assistant Manager Certification

RSS Certification

Tools

POS system

Job description

O'Reilly Auto Parts in McAllen, TX is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, store appearance and operations. This role may lead the store during the Store Manager’s absence and on opposing shifts, guiding the team to deliver outstanding service.

Bilingual candidates are encouraged to apply; responsibilities include staffing, coaching, interviews, and ensuring policy compliance and customer satisfaction across all channels.