Store Leader — Customer Service & Ops (Bilingual)

O'Reilly Automotive Stores; Bridgeport (CT); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, vision insurance

Educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. You will lead the team during the Store Manager’s absence, ensure staffing during peak hours, and coach employees to meet performance goals.

Bilingual candidates are encouraged to apply. The role offers a comprehensive compensation package, including benefits and development opportunities within a growth-focused environment.

Qualifications

• Experience leading store teams to deliver customer service.
• Ability to hire, coach and mentor team members.
• Willingness to lead during various shifts including peak hours.

Responsibilities

• Lead the store team in providing excellent customer service to retail and professional customers.
• Supervise the retail showroom customer service levels and programs.
• Assist in staffing, goal setting, coaching, and recruitment tasks.
• Ensure timely processing of orders and returns while maintaining policy compliance.
• Open/close duties, security checks, and daily banking procedures.

Skills

Retail leadership

Customer service

Bilingual (encouraged)

Education

Assistant Manager Certification

RSS Certification

Certified Parts Professional Certification

ASE Certification

Tools

POS system

Job description

O'Reilly Auto Parts is seeking an Assistant Store Manager to support the Store Manager in sales, customer service, and store operations. You will lead the team during the Store Manager’s absence, ensure staffing during peak hours, and coach employees to meet performance goals.

Bilingual candidates are encouraged to apply. The role offers a comprehensive compensation package, including benefits and development opportunities within a growth-focused environment.