Store Team Lead - Customer Experience & Coaching

Pilgrim; Florida; On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Monthly Bonus Plan

401k Match

PTO

Culinary Training

Monthly Product Giveaway

Shop in Store Allowance

Mentorship Program

Better Futures Program

Financial Resources

Employee Referral Bonus Program

Job summary

Wild Fork Foods in Florida seeks a hands-on Team Leader to translate the Store Manager’s vision into daily action on the sales floor. You will lead shifts, deliver a customer-ready environment, and coach staff to uphold our personal chef and friendly butcher service.

This role focuses on execution, customer experience, and team development, with a starting wage of $23.00 per hour plus a monthly bonus potential. Flexibility and lifting up to 50 lbs are required.

Qualifications

• 1–3 years of experience in retail, grocery, restaurant, or specialty foods.
• Demonstrated leadership ability or prior key-holder experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to coach, motivate, and model team behaviors.
• Familiarity with POS systems and scheduling tools is a plus.

Responsibilities

• Lead the store during assigned shifts, ensuring customer readiness and proper coverage.
• Deliver Wild Fork’s service philosophy with a warm, engaging experience.
• Coach and motivate the team to build baskets and hit daily sales targets.
• Deliver onboarding, training, and real-time coaching on service, product, and SOPs.
• Ensure compliance with food safety, sanitation, and SOPs throughout shifts.

Skills

Leadership ability

Customer service

Problem solving

Coaching & motivation

Flexible availability

Tools

POS systems

Scheduling tools

Microsoft 365

Job description

Wild Fork Foods in Florida seeks a hands-on Team Leader to translate the Store Manager’s vision into daily action on the sales floor. You will lead shifts, deliver a customer-ready environment, and coach staff to uphold our personal chef and friendly butcher service.

This role focuses on execution, customer experience, and team development, with a starting wage of $23.00 per hour plus a monthly bonus potential. Flexibility and lifting up to 50 lbs are required.