Store Lead & Customer Experience Coach

TJX; Sandy (UT); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision insurance

Life insurance

Job summary

HomeGoods at TJX Companies in Sandy, UT is seeking a Key Carrier to support store operations with leadership duties. This role alternates with the Coordinator and requires open availability including nights and weekends.

You will coach Associates and act as Manager on Duty as needed to maintain excellent customer service. Responsibilities include ensuring opening/closing procedures, coordinating with Management on staffing, and upholding company policies while promoting safety and adherence to

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Superior communication and organizational skills with attention to detail
• Capable of multi-tasking

Responsibilities

• Creates a positive internal and external customer experience
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures opening/closing procedures are executed according to company guidelines
• Coaches and supports Associates to improve performance
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Promotes safety and ensures adherence to labor laws and policies
• Promotes and supports credit and loyalty programs
• Other duties as assigned

Skills

Communication

Leadership

Multitasking

Organizational skills

Customer service

Job description

HomeGoods at TJX Companies in Sandy, UT is seeking a Key Carrier to support store operations with leadership duties. This role alternates with the Coordinator and requires open availability including nights and weekends.

You will coach Associates and act as Manager on Duty as needed to maintain excellent customer service. Responsibilities include ensuring opening/closing procedures, coordinating with Management on staffing, and upholding company policies while promoting safety and adherence to