Store Operations Lead & Customer Experience Coach

The TJX Companies, Inc.; Greenville (NC); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Competitive salary

Job summary

The TJX Companies, Inc. is seeking a Key Carrier at HomeGoods in Greenville, NC. This role blends leadership with daily store operations, serving as Manager on Duty when needed and coaching Associates to meet company standards and customer service goals.

You must be flexible to work nights and weekends, demonstrate strong communication, teamwork, and problem-solving skills, and have prior retail leadership experience to drive store performance.

Qualifications

• Flexible schedule including nights and weekends.
• Team player with peers and supervisors.
• Respond well to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate and follow-up on multiple tasks.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes honesty and integrity; maintains confidentiality.
• Acts as Manager on Duty adhering to company policy and procedure.
• Ensures store team performs tasks per store plan; prioritizes as needed.
• Addresses immediate customer service issues and coaches Associates.
• Exercises discretion regarding customer service policies to satisfy customers.
• Maintains coverage in service areas for a positive customer experience.
• Ensures adherence to all operational procedures and opening/closing procedures.
• Communicates with management and Associates when setting priorities; provides progress updates.
• Provides recognition and coaching to Associates.
• Partners with Management on Associate training needs to increase effectiveness.
• Promotes adherence to labor laws and company policies.
• Promotes credit and loyalty programs; supports shrink reduction goals and safety.
• Other duties as assigned.

Skills

Leadership

Customer service

Coaching

Communication

Multi-tasking

Job description

The TJX Companies, Inc. is seeking a Key Carrier at HomeGoods in Greenville, NC. This role blends leadership with daily store operations, serving as Manager on Duty when needed and coaching Associates to meet company standards and customer service goals.

You must be flexible to work nights and weekends, demonstrate strong communication, teamwork, and problem-solving skills, and have prior retail leadership experience to drive store performance.