Store Team Captain - Fan Experience Leader

Rally House; Sullivan Township (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Event tickets

Athlete visits

On-site broadcasts

Championship celebrations

Job summary

Rally House in Sullivan, OH is seeking a Team Captain to manage daily store operations and lead a team in delivering fan-focused service. You will open/close, merchandise, handle inventory, and keep the sales floor polished while promoting promotions and events.

The role requires guiding staff, monitoring performance, and ensuring compliance with company policies and visual standards. Evening and weekend shifts are typical in this full-time, on-site position.

Qualifications

• Experience leading and motivating store teams, coaching and giving feedback.
• Strong customer service and communication to engage diverse fans.
• Experience in retail operations including cash handling and merchandising.
• Organizational and time-management skills for a fast-paced environment.

Responsibilities

• Open and close procedures and maintain a clean, organized sales floor.
• Lead by example with knowledgeable customer service and promotions.
• Train and guide team members, monitor performance, ensure policies and visuals.
• Collaborate with leadership on staffing, sales initiatives, and fan-focused env.

Skills

Leadership

Customer service

Communication

Retail operations

Merchandising

Inventory management

Scheduling

Team motivation

Education

High school diploma or equivalent

Business/Retail management education (preferred)

Tools

POS systems

Job description

Rally House in Sullivan, OH is seeking a Team Captain to manage daily store operations and lead a team in delivering fan-focused service. You will open/close, merchandise, handle inventory, and keep the sales floor polished while promoting promotions and events.

The role requires guiding staff, monitoring performance, and ensuring compliance with company policies and visual standards. Evening and weekend shifts are typical in this full-time, on-site position.