Store Floor Leader & Guest Experience Coach

Rally House; Mentor (OH); On-site; USD 20,664 - 24,796; Full time

Job summary

Rally House in Mentor, OH is seeking a Team Captain to guide the store team, set the daily pace on the floor, and energize guests and teammates. This role emphasizes leadership by example, clear communication, and a strong sense of urgency to deliver memorable experiences for fans.

You will lead onboarding, coaching, and day-to-day operations while maintaining merchandising standards and exceptional guest service during shifts, ensuring a positive store atmosphere and strong teamwork.

Qualifications

• Must be at least 18 years old.
• 1-2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and local sports events

Responsibilities

• On-shift onboarding and training of new team members
• Maintain high-energy, high-commitment store culture
• Model service behaviors and standards consistently
• Provide in-the-moment coaching and feedback to team members
• Prioritize and delegate tasks during shifts to ensure execution
• Guide merchandising standards and floor sets
• Lead the floor to ensure service coverage and prioritize guests
• Handle escalated guest concerns with confidence and professionalism

Skills

Team leadership

Customer service

Effective communication

Urgency and drive

Job description

Rally House in Mentor, OH is seeking a Team Captain to guide the store team, set the daily pace on the floor, and energize guests and teammates. This role emphasizes leadership by example, clear communication, and a strong sense of urgency to deliver memorable experiences for fans.

You will lead onboarding, coaching, and day-to-day operations while maintaining merchandising standards and exceptional guest service during shifts, ensuring a positive store atmosphere and strong teamwork.