Guest Experience Leader

Rally House; Cincinnati (OH); On-site; USD 20,000 - 24,000; Part time

Job summary

Rally House in Cincinnati, OH is seeking a Team Captain to guide the store floor, set the pace, and energize the team to deliver exceptional guest experiences. This role models service standards, provides on-the-spot coaching, and leads by example to keep the store energized and focused.

The position requires 1–2 years of retail experience, a passion for sports, and availability to work 10–20 hours per week including daytime, nights, weekends, and holidays.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends and holidays.
• Experience with customer service and visual merchandising is a plus.

Responsibilities

• Onboard and train new team members.
• Maintain a high-energy store culture.
• Model service behaviors and standards consistently.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Guide teammates on visual standards and product placement.
• Support visual transitions and floor sets.
• Lead the floor to ensure service coverage and prioritize guests.
• Reinforce the Party service model and behaviors.
• Handle escalated customer concerns with confidence and professionalism.
• Monitor service execution and adjust staffing or focus as needed.
• Drive sales during assigned shifts through guest focus and urgency.
• Coach team members to maximize guest opportunities.
• Support execution of promotions, hot markets, and events.

Job description

Rally House in Cincinnati, OH is seeking a Team Captain to guide the store floor, set the pace, and energize the team to deliver exceptional guest experiences. This role models service standards, provides on-the-spot coaching, and leads by example to keep the store energized and focused.

The position requires 1–2 years of retail experience, a passion for sports, and availability to work 10–20 hours per week including daytime, nights, weekends, and holidays.