Store Team Captain: Lead Service & Fan Experience

Rally House; Pittsburgh (Allegheny County); On-site; USD 20,319 - 24,108; Part time

Job summary

Rally House in Pittsburgh is seeking a Team Captain to guide the store floor, set the pace on shifts, and energize the team. You will direct tasks, coach teammates, and ensure a engaging guest experience while upholding service standards.

The role emphasizes leadership, customer focus, and a strong sense of urgency to drive store performance during busy hours and events. 18+ and retail experience preferred; part-time hours vary across daytime, nights, weekends, and holidays.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Support onboarding and training of new team members.
• Help maintain a high-energy, high-commitment store culture.
• Model service behaviors and standards consistently.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Guide Teammates on visual standards and product placement.
• Support visual transitions and floor sets.
• Lead the floor to ensure service coverage and prioritize guests.
• Reinforce the Party service model and behaviors.
• Handle escalated customer concerns with confidence and professionalism.
• Monitor service execution and adjust staffing or focus as needed.

Skills

Customer service

Communication

Leadership

Retail operations

Job description

Rally House in Pittsburgh is seeking a Team Captain to guide the store floor, set the pace on shifts, and energize the team. You will direct tasks, coach teammates, and ensure a engaging guest experience while upholding service standards.

The role emphasizes leadership, customer focus, and a strong sense of urgency to drive store performance during busy hours and events. 18+ and retail experience preferred; part-time hours vary across daytime, nights, weekends, and holidays.