Store Team Captain - Dynamic Leader in Guest Experience

Rally House; Springfield (MO); On-site; USD 23,000 - 26,000; Full time

Job summary

Rally House is seeking a Team Captain to guide store floor operations, energize the team, and deliver memorable guest experiences in a fast-paced retail environment. You will coach teammates, uphold service standards, and ensure tasks are completed efficiently during shifts.

The role supports onboarding, merchandising, and daily ops, with emphasis on customer-centric service and quick decision-making. Availability includes daytime, evenings, weekends, and local sports event coverage.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of retail experience preferred.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and local events.
• Able to lift up to 50 pounds and stand/walk for extended periods.

Responsibilities

• Onboard and train new team members.
• Maintain a high-energy store culture and model service behaviors.
• Provide in-the-moment coaching and feedback.
• Answer basic operational questions and ensure daily routines are completed.
• Escalate operational risks to leadership quickly.
• Lead floor recovery, replenishment, and fixture resets as shifts require.

Skills

Clear communication

Leadership

Coaching

Retail operations

Visual merchandising

Job description

Rally House is seeking a Team Captain to guide store floor operations, energize the team, and deliver memorable guest experiences in a fast-paced retail environment. You will coach teammates, uphold service standards, and ensure tasks are completed efficiently during shifts.

The role supports onboarding, merchandising, and daily ops, with emphasis on customer-centric service and quick decision-making. Availability includes daytime, evenings, weekends, and local sports event coverage.