Store Floor Captain - Lead, Coach & Elevate Guest Experience

Rally House; Glen Mills (Delaware County); On-site; USD 21,000 - 25,000; Part time

Job summary

Rally House is seeking a Team Captain to guide the store team, set the pace on the floor, and energize shifts. You will lead by example, communicate clearly, and drive urgency to deliver engaging guest experiences.

Responsibilities include onboarding new team members, coaching on service standards, and ensuring merchandising and operational execution during shifts. Availability includes daytime, nights, weekends, and holidays.

Qualifications

• Must be at least 18 years of age.
• 1-2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Onboard and train new team members to ensure consistent performance.
• Maintain high-energy store culture and model service standards.
• Provide in-the-moment coaching and feedback to teammates.
• Direct shifts by prioritizing tasks and guiding flooring execution.
• Lead service coverage and respond to guest needs to drive sales.

Skills

Social energy

Customer focus

Action oriented

Directing work

Coaching

Communication

Job description

Rally House is seeking a Team Captain to guide the store team, set the pace on the floor, and energize shifts. You will lead by example, communicate clearly, and drive urgency to deliver engaging guest experiences.

Responsibilities include onboarding new team members, coaching on service standards, and ensuring merchandising and operational execution during shifts. Availability includes daytime, nights, weekends, and holidays.