Store Systems Help Desk Specialist

KPH Healthcare Services Inc.; Town of Gouverneur (NY); Hybrid; USD 50,000 - 75,000; Full time

Job summary

KPH Healthcare Services Inc. is seeking a Help Desk Specialist to support pharmacy and POS systems, in-store PCs, handheld units, networking and phones. This is a hybrid role in New York.

You will interact promptly with stores, resolve inquiries and complaints, document details in the tracking system, coordinate with other departments and vendors, and adhere to Help Desk policies. Education: Associates degree in CS or related field; pharmacy/POS experience is preferred.

Qualifications

• Minimum: Associates Degree in Computer Science or related field.
• Preferred: 1 or more years experience in Pharmacy operations and/or POS.

Responsibilities

• Interact promptly and courteously with stores to provide resolutions to inquiries and handle and resolve complaints in a professional manner.
• Interact via multiple channels including telephone, e-mail, fax, store mail, US mail, or in person.
• Interface with other departments and various hardware and software vendors for problem resolution.
• Provide timely follow up on each call until the issue is resolved.
• Document and review call and resolution details on a corporate tracking system.
• Assist in the maintenance of various master files as needed.
• Complete depot tracking forms when hardware is supplied to stores or other departments.
• Adhere to Help Desk Policies and Procedures.
• Complete mandatory and regulatory training programs.
• Perform other duties as assigned.

Education

Associates Degree in Computer Science or related field

Job description

Job Summary: Provide help desk phone support for pharmacy and point of sale systems, in-store PC’s, handheld units, networking, and phones. Document and review all call details on a corporate tracking system.THIS IS A HYBRID ROLE.Job Duties:Interact promptly and courteously with stores to provide resolutions to inquiries as well as handle and resolve complaints in a professional manner. This interaction will be through a variety of means including but not limited to telephone, e-mail, fax, store mail, US mail, or in person.Attempt to minimize the length of each call, while still providing excellent service.Interface with other departments as needed for problem resolution.Interface with various hardware and software vendors for problem resolution.Provide timely follow up on each call until the issue is resolved.Document and review call and resolution details on a corporate tracking system.Assist in the maintenance of various master files as needed.Complete depot tracking forms when hardware is supplied to stores or other departments.Must adhere to Help Desk Policies and Procedures.Responsible for completing all mandatory and regulatory training programsPerform other duties as assignedEducation:Minimum: Associates Degree in Computer Science or related fieldExperience:Preferred: 1 or more years experience in Pharmacy operations and/or POS