Patient Services Support Coordinator

Priority Dispatch Corp.; City of Syracuse (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Priority Dispatch Corp. in Syracuse, NY seeks an organized administrative support specialist to perform clerical duties and assist pharmacy operations.

The role includes typing, filing, mailing, and handling prescription cash-outs via the Pharmacy POS and ERX Mail Order modules. You will backfill for patient care advocates and support call center tasks in a fast-paced specialty pharmacy environment.

Qualifications

• High School Diploma or GED required.
• AS Degree or higher in Business Administration or related field preferred.
• 0-2 years of experience preferred.

Responsibilities

• Typing, filing, faxing, photocopying, and mailing clerical tasks.
• Cashing out prescriptions from Pharmacy POS system and ERX Mail Order module.
• Organizing and mailing letters to patients.
• Assisting the prior authorization process by handling paperwork.
• Providing support to Call Center Representatives in the facility.
• Assisting with miscellaneous reporting tasks for Call Center operations.
• Supporting Patient Care Advocates including inbound calls, prescription and delivery setup as needed.

Skills

Clerical and administrative support

Education

High School Diploma or GED

AS Degree or higher in Business Administration or related field

Tools

Pharmacy POS system

ERX Mail Order module

Job description

Job Summary:Perform various clerical and administrative support duties throughout Specialty Pharmacy.Job Duties:Perform general secretarial and office duties including typing, filing, faxing, photocopying, and mailingResponsible for facilitating the cashing out of prescriptions from the Pharmacy POS system and ERX Mail Order module.Responsible for organizing and mailing letters to patients.Responsible for assisting the prior authorization process for Patient Benefits Specialists by physically handling, faxing, organizing, or otherwise distributing paperworkResponsible for providing support to Call Center Representatives who are not working physically in the facilityAssist call center operations with miscellaneous reporting tasksAssist with the role of Patient Care Advocate including inbound calls, prescription, and delivery setup as necessary based on call volume.Role requires 100% attendance in the physical facility.Perform other duties as assignedEducational Requirements:Minimum: High School Diploma or GEDPreferred: AS Degree or higher in Business Administration or related fieldExperience:Preferred: 0-2 years of experience in a similar position