Pharmacy Systems Field Implementation Specialist

Outcomes®; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Outcomes® is seeking a dedicated individual to serve as a primary customer contact for the installation and training of Pharmacy Management, Point of Sale, and TelePharm Systems. This role involves traveling to implement software and hardware, training pharmacy clients, and ensuring high customer satisfaction. Candidates should possess strong communication skills, at least 2 years of customer service experience preferably in healthcare, and be able to maintain professionalism under pressure. A valid driver's license is also required.

Qualifications

• Excellent communication skills with customers and team members.
• Positive and professional demeanor under stress.
• Strong work ethic and self-motivation.

Responsibilities

• Conduct remote and on-site system installation and training.
• Lead pre-installation calls to review processes and set expectations.
• Troubleshoot customer issues during implementation.

Skills

Verbal and written communication skills

Ability to remain positive under pressure

Problem-solving skills

Team-oriented mindset

Education

2 years of customer service experience

Preferably in healthcare

Job description

Outcomes® is seeking a dedicated individual to serve as a primary customer contact for the installation and training of Pharmacy Management, Point of Sale, and TelePharm Systems. This role involves traveling to implement software and hardware, training pharmacy clients, and ensuring high customer satisfaction. Candidates should possess strong communication skills, at least 2 years of customer service experience preferably in healthcare, and be able to maintain professionalism under pressure. A valid driver's license is also required.