Technical Support Representative

Military, Veterans and Diverse Job Seekers; San Diego (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Technical Support Representative to handle inbound calls in a fast-paced call center. You will work sitting for long periods and provide timely assistance to store and pharmacy staff facing software and hardware issues.

The role requires basic 6 months of application or hardware experience, competent PC skills, and proficiency in MS Office, with a willingness to work a flexible 24/7 schedule.

Qualifications

• 6 months of application or hardware experience in a call center environment.
• Competent PC skills and proficiency in MS Office required.
• Willing to work a flexible 24/7 environment.

Responsibilities

• Handle inbound calls in a call center setting.
• Provide prompt technical responses to stores and pharmacy employees for troubleshooting and resolving software and hardware issues.

Skills

Call Center Experience

Technical Troubleshooting

Hardware Troubleshooting

PC Proficiency

Tools

MS Office

Job description

About the job Technical Support Representative

Position Purpose:

This role will be a call center role taking inbound calls. They are required to sit for long periods of time. This position requires prompt technical responses to questions from stores and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for their software and hardware issues.

Experience/Education (MUST be included on resume):

• 6 months of application and/or hardware experience preferably in a Call Center environment.
• Must have competent PC skills and proficiency in MS Office required
• Able to work in a flexible 24/7 work environment, preferred