IS Technician - Helpdesk/ Helpdesk Support Technician

SGS Consulting; Tallahassee (FL); On-site; USD 48,000 - 62,000; Full time

Job summary

SGS Consulting is seeking a capable Field IT Support Technician to provide onsite technical assistance for POS systems, printers, scanners, PCs, and related hardware across multiple client sites in Florida. You will diagnose issues, install and maintain IT equipment, and deliver reliable service in retail and pharmacy environments.

You will travel between locations, resolve tickets within SLA, support after-hours on rotation, and maintain accurate records of repairs while delivering excellent

Qualifications

• Trade school or college education or equivalent experience is required.
• 1–3+ years of IT support or field service experience.
• Experience repairing and upgrading computer systems and peripherals.

Responsibilities

• Provide onsite technical support for POS systems, printers, scanners, PCs, and related hardware.
• Diagnose and resolve hardware and software issues at retail and pharmacy locations.
• Install, configure, and maintain IT equipment across multiple sites.
• Travel between client locations to perform scheduled and emergency service calls.
• Ensure timely resolution of service tickets within SLA requirements.
• Support high-severity incidents including after-hours and weekend coverage on rotation.
• Maintain accurate documentation of service activities and repairs.
• Deliver strong customer service and communicate effectively with store staff.

Skills

Field IT Support

Hardware Installation

POS & Retail Systems

Networking Basics

Customer Service

On-site Service Delivery

Ticketing & SLA

Travel Readiness

Documentation

Time Management

Education

Trade school/college or equivalent experience

Job description

Job Responsibilities

Provide onsite technical support for POS systems, printers, scanners, PCs, and related hardwareDiagnose and resolve hardware and software issues at retail and pharmacy locationsInstall, configure, and maintain IT equipment across multiple sitesTravel between client locations to perform scheduled and emergency service callsEnsure timely resolution of service tickets within SLA requirementsSupport high-severity incidents including after-hours and weekend coverage on rotationMaintain accurate documentation of service activities and repairsDeliver strong customer service and communicate effectively with store staff

Skills

Field IT Support and TroubleshootingHardware Installation and RepairPOS and Retail Systems SupportNetworking BasicsCustomer Service and CommunicationOn-site Service DeliveryTicketing and SLA ComplianceHigh school diploma or trade school/college equivalent experienceAbility to troubleshoot hardware and basic software issuesStrong customer service and communication skillsValid driver’s license and reliable vehicle capable of carrying IT equipmentWillingness to travel extensively within assigned service areaExperience supporting retail POS systems and peripheralsBasic networking knowledge (routers, switches, connectivity issues)Experience supporting printers, scanners, and pharmacy/retail systemsFamiliarity with IT service management toolsAbility to handle high-volume service environmentsStrong problem-solving and time management skill

Education/Experience

Trade school/college or equivalent experience — Required1–3+ years of IT support or field service experienceExperience repairing and upgrading computer systems and peripherals