Pharmacy POS & Store Systems Support Specialist (Hybrid)

KPH Healthcare Services Inc.; Town of Gouverneur (NY); Hybride; USD 50 000 - 75 000; Plein temps

Résumé du poste

KPH Healthcare Services Inc. is seeking a Help Desk Specialist to support pharmacy and POS systems, in-store PCs, handheld units, networking and phones. This is a hybrid role in New York.

You will interact promptly with stores, resolve inquiries and complaints, document details in the tracking system, coordinate with other departments and vendors, and adhere to Help Desk policies. Education: Associates degree in CS or related field; pharmacy/POS experience is preferred.

Qualifications

• Minimum: Associates Degree in Computer Science or related field.
• Preferred: 1 or more years experience in Pharmacy operations and/or POS.

Responsabilités

• Interact promptly and courteously with stores to provide resolutions to inquiries and handle and resolve complaints in a professional manner.
• Interact via multiple channels including telephone, e-mail, fax, store mail, US mail, or in person.
• Interface with other departments and various hardware and software vendors for problem resolution.
• Provide timely follow up on each call until the issue is resolved.
• Document and review call and resolution details on a corporate tracking system.
• Assist in the maintenance of various master files as needed.
• Complete depot tracking forms when hardware is supplied to stores or other departments.
• Adhere to Help Desk Policies and Procedures.
• Complete mandatory and regulatory training programs.
• Perform other duties as assigned.

Formation

Associates Degree in Computer Science or related field

Description du poste

KPH Healthcare Services Inc. is seeking a Help Desk Specialist to support pharmacy and POS systems, in-store PCs, handheld units, networking and phones. This is a hybrid role in New York.

You will interact promptly with stores, resolve inquiries and complaints, document details in the tracking system, coordinate with other departments and vendors, and adhere to Help Desk policies. Education: Associates degree in CS or related field; pharmacy/POS experience is preferred.