Store Support Lead - Guest Experience & Ops

Five Below; Washington; On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Health coverage

Financial wellness

Personal wellness

Job summary

Five Below in Washington state is seeking an experienced Store Manager to lead daily operations and deliver WOW customer service. You will supervise crew, train associates, manage opening/closing procedures, and collaborate with leadership to drive sales and control costs.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment. Flexible scheduling is expected, including weekends.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows the customer through personal contact and fast, friendly checkout experience.
• Oversees daily activities of store associates to ensure excellent customer service.
• Assists with receiving, unpacking and organizing new stock for quick shelves.
• Acts as Manager on Duty, handling store operations and staff management.
• Manages opening/closing procedures, cash handling, alarms and daily setup.
• Supports onboarding and training of associates on policies and product knowledge.
• Drives sales and controls expenses by optimizing merchandising and staff performance.
• Collaborates with store leadership on merchandising and recovery processes.
• Performs general store upkeep and stockroom duties.

Skills

Customer service

Leadership

Communication

Multi-tasking

Problem solving

Education

High School Diploma

College experience

Job description

Five Below in Washington state is seeking an experienced Store Manager to lead daily operations and deliver WOW customer service. You will supervise crew, train associates, manage opening/closing procedures, and collaborate with leadership to drive sales and control costs.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment. Flexible scheduling is expected, including weekends.