Store Experience & Ops Lead

Five Below; Vancouver (WA); On-site; USD 20,000 - 29,000; Full time

Job summary

Five Below is seeking a Store Manager on Duty to lead crews in delivering WOW customer service, oversee daily store operations, and ensure merchandise is organized for quick shopping. You will train associates, handle opening/closing duties, manage cash, and support sales growth.

The role requires at least 1 year of management experience and good communication, with flexibility for day, evening, weekend, and potentially overnight shifts in a fast-paced retail environment.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced retail environment.
• Capable of remaining composed under pressure.

Responsibilities

• Ensure crew provide Wowing the Customer with a fast, friendly checkout.
• Oversee daily activities of store associates and train on customer service.
• Assist with receiving and organizing stock for quick shelf placement.
• Act as Manager on Duty and handle store operations and staff issues.
• Open or close the store, secure cash, lock doors, set alarms.
• Support onboarding and ongoing associate training.
• Drive store sales and control expenses via merchandising and service.
• Collaborate with store leadership on merchandising and recovery.
• Perform general store maintenance and housekeeping.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Staying composed under pressure

Education

High School Graduate

College experience preferred

Job description

Five Below is seeking a Store Manager on Duty to lead crews in delivering WOW customer service, oversee daily store operations, and ensure merchandise is organized for quick shopping. You will train associates, handle opening/closing duties, manage cash, and support sales growth.

The role requires at least 1 year of management experience and good communication, with flexibility for day, evening, weekend, and potentially overnight shifts in a fast-paced retail environment.