Store Operations & Customer Experience Lead

Five Below; Washington (Washington County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Job summary

Five Below is seeking a store leadership role in Washington to supervise crew, drive sales, and ensure a great customer experience. The position entails training staff, overseeing daily operations, and maintaining store standards.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask under pressure. This hourly, full-time position involves flexible scheduling, including weekends, with health coverage benefits.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.

Skills

Management

Customer Service

Multi-tasking

Communication

Attention to detail

Education

High School diploma or equivalent

Tools

POS system

Job description

Five Below is seeking a store leadership role in Washington to supervise crew, drive sales, and ensure a great customer experience. The position entails training staff, overseeing daily operations, and maintaining store standards.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask under pressure. This hourly, full-time position involves flexible scheduling, including weekends, with health coverage benefits.