Store Support Lead - Front-End & Team Leadership

Five Below; West Orange (NJ); On-site; USD 19,000 - 23,000; Full time

Job summary

Five Below is hiring a Support Lead in New Jersey to assist the Store Manager and Customer Service Manager. You will help lead the front end, ensure fast, friendly checkouts, and support payroll/Budget. The role emphasizes Wow the Customer and maintaining a high-energy, engaging store environment.

The Ideal candidate has at least one year of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail setting.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wow the Customer through personal contact and leadership on the front end.
• Lead front end operations and assist with shop floor routines.
• Open and close store procedures and support the Manager on Duty.
• Drive key metrics like sales, CSAT, and expenses control.
• Coach and develop Associates, training staff on customer service standards.

Skills

Customer service

Communication

Leadership

Multi-tasking

Creative thinking

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is hiring a Support Lead in New Jersey to assist the Store Manager and Customer Service Manager. You will help lead the front end, ensure fast, friendly checkouts, and support payroll/Budget. The role emphasizes Wow the Customer and maintaining a high-energy, engaging store environment.

The Ideal candidate has at least one year of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail setting.